get me my products!
what are my shipping options?
we charge a flat rate of $8 for express shipping within canada + usa. usually, it takes 1-3 business days to get to your front door. for faster shipping, choose priority or expedited parcel during checkout.
we ship worldwide, but the cost of shipping outside of canada + usa is calculated during checkout and depends on your location.
all orders ship out of montréal, canada
where is my order?
track your package.
once your order has been packed and shipped, you will receive a tracking number directly from us in your email, so that you can know where your package is at during transit.
peace of mind, baby
not happy with your products?
returns + exchanges
how do I place a return or exchange?
if you want to return or exchange your product, for any reason, email us at firstname.lastname@example.org and we'll quickly help!
product doesn't fit? no problem! we'll be super fast to exchange it for another size. let us know at email@example.com and we'll immediately send a replacement, while giving you instructions to send your wrong size back to us, at no charge to you.
want a refund?
we're sorry you didn't love your svatina product! contact us at firstname.lastname@example.org and we'll quickly send you return instructions and a pre-paid return slip. once your return gets back to us, we'll issue a full refund back to you. refunds usually appear 5-10 days later on your credit card statement.
what is our return policy?
all returns must be requested within 30 days of delivery of your order. all returned items must be unworn, unwashed, in new condition and with original hangtags attached. we have the right to refuse returns that we consider having been worn, in which case we reserve the right to refuse issuing a refund. in that instance, the worn item will be shipped back to you. all accepted returns are only refunded once we receive and approve the returned items at our facility.
your happiness is our happiness